RETURN OF GOODS – REFUNDS FOR E-BOUTIQUE SHOPPING
Should you change your mind as to the suitability of the product you have purchased, you will have a period of 14 (fourteen) calendar days from the date of receipt of your products to exercise your right to a refund without having to give a reason or paying a penalty. Returns are to be made within 14 (fourteen) days after letting us know that you wish to return the goods, which must be returned in their original, unopened and intact state accompanied by the customer number and the order number. These are the sole conditions required of you. Any damage to the product may lead to the refund not being made. Return costs shall be payable by you.
Should this right of return be enacted, TRUE LEAF PET will refund the sums paid within 14 (fourteen) days of the receipt of the product by us. A refund will be made to the same means of payment as that used when ordering. Should an item be returned incomplete or with packaging that is damaged, it will not be accepted by TRUE LEAF PET and will be returned to the customer at their expense.
Products should be returned to the following address:
True Leaf Pet, 124, rue Prinzenberg, L-4650 Niederkorn, Luxembourg